Job Application
Operations Supervisor, Cardiff
Part of the area office Operations team, the post holder is the initial point of contact for all operational matters. Reporting to the Area Manager they will work with clients on a daily basis with the purpose of ensuring the delivery of a quality product for every event, including the management of staff in compliance with company protocols, legislation and agreed processes.
What you will be doing
- Be competent in the use of the Company IT systems including the bespoke database Smartg8, ensuring all events are accurately recorded on the booking module and changes made in a timely manner when required
- Ensure the high quality delivery of operations, attending and managing events efficiently in consultation with your Area Manager
- Be responsible to clients and their representatives which fall under your agreed remit, meeting with them on a regular basis to address operational matters including pre and post event reviews
- Create client facing documentation including financial quotations for the provision of staff whilst keeping the Area Manager informed
- Monitor the booking of staff for all events, identifying new staff and conducting new venue inductions prior to first shifts where required
- Provide accurate and engaging briefings and debriefings as well as ongoing mentoring for the casual workforce
- Complete accurate and timely pre and post event documentation including completion of incident reports
- Respond to internal and external communications in a timely manner, including periods outside usual working hours when required and/or arranging the appropriate cover
- Comply with all Company policies and procedures relating to the role, including laws and regulatory influences ensuring tasks are carried out in a safe, efficient manner
- Be responsible for ensuring staffing standards are maintained in terms of conduct and performance as well as health, safety and welfare
- Effectively manage your agreed split of operational and administrative hours and workload in consultation with your Area manager
- Work in conjunction with the Training Department to motivate, identify and develop the casual workforce in line with Company objectives
- Conduct yourself in a professional manner at all times, ensuring you effectively communicate at all levels whilst maintaining the highest levels of confidentiality
- Any other duties commensurate with the post
What Showsec can offer you
- Salary of £30,815 per annum
- 40 hours a week
- Employer pension contributions of 5% (Royal London)
- Additional 'holiday payment' equivalent to 2% of annual salary*
- Access to BUPA private medical cover*
- A range of valuable medical and practical support services through our Employee Assistance Programme
-
24 days + 8 days annual leave + your birthday day off
*Upon successful completion of probationary period
What we need from you
- Right to Work in the UK**
- SIA License – Door Supervisor**
- Maths GCSE or equivalent (C or above)**
- English GCSE or equivalent (C or above)**
- Competent understanding of Microsoft Platforms; Excel, PowerPoint, Word
- Proficient in written and oral communication skills
-
Experience of client management & operational excellence
Criteria marked with an **, candidates will be asked to bring evidence of to their interview
Desirable Criteria
- UK Driving License
- CCTV License
- Close Protection License
- L3 Certificate in Spectator Safety
- L4 Certificate in Spectator Safety
- L5 Aware in Crowd Management or equivalent
- FREC 3 or FPOS First Aid Qualification
- Higher level education i.e. A Level, Diploma, Degree
- IOSH Managing Safely
Internal Essential Criteria
- Showsec Supervisor Training
- Showsec Head of Security Training
We are only able to accept applicants who are eligible to work in the UK.
Unfortunately, we are unable to proceed with your application.
SIA Licensed Roles require applicants to be 18 or over to hold an SIA licence. Due to the restriction of working hours and shift times our clients require our services, and the legislation in place to protect young workers, we are unable to consider applicants under the age of 18 years for non-SIA licensed roles.