Job Application
Resource Planning Administrator
Join us and become part of a fast paced, supportive team that plays a vital role in the success of Showsec. This role sits at the heart of our national operations, providing front line support through clear communication, effective co ordination and first contact resolution. You’ll be a key point of contact for our staffing systems, helping to keep our operations running smoothly and efficiently. Our operational hours vary between 09:00-18:00 Monday to Saturday.
What you will be doing
- Be the first line of support for our Casual Workforce—provide friendly, professional customer service and first contact resolution
- Support casual workers with Showsec App issues by guiding them through the process step-by-step, encouraging independent navigation rather than manual shift booking
- Manage operational change requests (such as late increase, decreases, or cancellations)
- Create engaging adverts that attract and mobilise our casual workforce to book on upcoming shifts
- Find efficient solutions to critical issues, using data, judgment, and collaboration to keep delivery on track
- Follow our communication procedures, guidelines and policies, providing timely, appropriate solutions and alternatives when queries arise
- Work with Operations to secure the final percentage of shifts—agreeing strategies such as splitting shifts out of area coverage, arranging transport when margins allow, and, where needed, engaging approved labour providers—so every event is staffed
What Showsec can offer you
- Salary of £25,880 per annum
- 37.5 hours a week
- 24 days holiday + 8 days public holiday + your birthday day off
- Employer pension contributions of 5% (Royal London)
- Additional “holiday payment” equivalent to 2% of annual salary*
- Access to BUPA private medical cover*
- A range of valuable medical and practical support services through our Employee Assistance Programme
- Long service recognition reward
-
6 free concert tickets a year
*Upon successful completion of probationary period
What we need from you
- Right to work in the UK**
- Maths GCSE or equivalent (C or above )**
- English GCSE or equivalent (C or above )**
- Ability to work under pressure in a fast-paced environment
- Experience within a busy office environment is desirable
- Strong administration skills
- Excellent customer service skills
- Ability to prioritise own workload and work to tight deadlines
-
Computer literate and competent at using Microsoft Office 365
Anything marked as ** needs to be evidenced at interview
We are only able to accept applicants who are eligible to work in the UK.
Unfortunately, we are unable to proceed with your application.
SIA Licensed Roles require applicants to be 18 or over to hold an SIA licence. Due to the restriction of working hours and shift times our clients require our services, and the legislation in place to protect young workers, we are unable to consider applicants under the age of 18 years for non-SIA licensed roles.